| rev:text
| - Dinner on 06.30.2015
So here's the odd thing...I'm giving this place 5 stars and they completely messed up my dinner reso's and were not prepared. But keep reading and you'll find out why.
For starters, I only decided to eat here because I had a MyVegas reward for a BOGO chef's tasting dinner (retail value $150). Meaning a friend and I could experience the three course tasting menu for $150 total instead of $150 each. Not a bad deal right? Right. So i called and made the reso and asked if we could add a wine paring to our meal for an additional $150. No problem said the person taking the reservation and I thought cool, we're set.
Showed up on time this time =), and low and behold they had no clue about the chef's tasting menu and to add insult to injury our server Miguel informed us that the manager told him there was no wine pairing option available. Hmmmm...something is not right here.
[Now before I go on, take into context my review about SLS customer service. And take into account the fact that I'd had an amazing meal at Mizumi the night before. Ok...let's proceed.]
I would have been fine with the fact that they had no clue except for the fact that I had CALLED A FEW HOURS EARLIER to confirm we had the wine pairing with the meal. Confirm. They confirmed LoL.
Anyway when I let the server know what our original plans had been two things happened right away. He began to panic slowly, something I wasn't quite expecting and then he did what he could to resolve the issue. If I were a notable guest, maybe a celeb or someone with status in the city I'd probably expect this kind of treatment. But no. I'm not those things and the fact that he and the rest of the wait staff tried and never EVER made me or my guest feel like we were putting them out or what not spoke volumes to me. They could have been rude about it, they could have seemed like it was now a chore to do the tasting menu but they didn't. At one point my friend laughed and said it seemed like every server in that restaurant knew what happened because they all kept coming by to check on us and ensure we had everything we needed at that point.
GREAT GREAT GREAT customer service.
Another cool thing was during one of the five, yes five not three, courses that we had was not on the menu. Now, I'm not sure if this was a lie or not but honestly I didn't care. All five courses were amazing and I wouldn't hesitate to eat here again.
So, in summation:
Food - 5 stars
Service - 5 stars. Miguel...you are awesome
Manager - 0 stars (he's pretty much the only one who didn't seem to care they'd messed up the reso)
Front desk - 0 stars, come on...if I hadn't called to confirm my reso then find out it wasn't taken down was kind of frustrating
Overall - 5 stars. I'm not letting the bad outweigh the good here and honestly this experience was worth all the hassle.
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