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  • Save yourself the hassle... I went to the outlets specifically to get my nails done at LAKA. I had been here once and had decent service and was talked into buying a card for 5 express manis. Big mistake. I've been back twice and had a horrible experience both times. The last time I went I was assured that they could complete my 'express' manicure in the time frame I had. Well I was there for 45 minutes for the express service and was late to my next meeting. Not to mention my nails had bubbles in them. I went back again today because I still have 4 prepaid services. When I walked up to the booth there was only 1 girl working and the manager (who I usually see standing around the booth) was no where to be seen. They have a sign in sheet which you put your cell number and they call you when they're ready for you. I signed in and asked the girl about how long it would be until she was ready. She said 5 minutes. I wandered around some of the nearby stores waiting for a call. After about 15 minutes and no phone call I walked back to see if she was ready; she was doing another person's nails. I asked her what happened to the 5 minutes she had told me. She stared at me and said, "Oh... (long pause) I thought you were coming back". I told her that I had planned on it but was waiting for a phone call, considering that's what the sign in sheet protocol says. She again stared blankly at me and said, "I thought you were coming back." After a few more questions about whether or not they follow their own protocol of calling customers per the sign in sheet I left, annoyed and without a manicure. I will NOT be going back to LAKA. I guess I'll lose out on the 4 remaining prepaid manis, but I should have checked the reviews before purchasing that card. Save yourself the trouble and stress and spend the $5 extra for an actual salon.
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