This restaurant is within walking distance of my office and could easily be my "go to" place for lunch. The menu has a good variety and they serve quickly. It's a bit noisy outdoors so I opt for an indoor table where I can have a conversation with my lunch partners.
Yesterday I ordered a shrimp-salmon salad with dressing on the side and no red onions. The server was friendly and completed my order exactly the way I asked for it. My first bite of salad was GAK. I then proceeded to dissect the dish and found that in the lettuce mix they were using for the salad, one variety had spoiled. We're not talking wilted lettuce. I'm talking about slimy black leaves throughout the dish. I picked it apart so that I could show someone.
Unfortunately, the server didn't return. Later (40 minutes), the busboy came to take my dish and I said that I wanted to keep it to show it to someone. Then the manager came over and I explained that the lettuce appeared to have gone bad. He gave a nice apology but didn't offer to bring me a different dish. The bill arrived in the next few moments and had a $4 deduction.
While I appreciate the effort, by bringing this to his attention, I no doubt allowed him to fix the problem for the remaining customers and probably saved him a few more $4 rebates. I think the place could be more generous with their service recovery.
They're off my list for a while.