Had my 9 year old sons Birthday party there recently. We had our 10 year old daughters party there this past summer so my son wanted his there. We paid for the bowling/gravity ropes package that included $5 game card and pizza. Pizza finished early so our host told us we could start gravity ropes early (12:40) and still go till 1:20. We were supposed to start the gravity ropes at 1p. The guy running the ropes got our kids off at 1p and I asked our host what up? She was arguing with the rope guy and he said our kids had their time and that's it. After all the harnesses were off and at 1:10 we were told kids can go back up till 1:20. Really? By the time I would round them up and get harnesses back on it would be 1:20. I asked for manager.
So manager comes, I explain that host said we would get until 1:20. He repeatedly asked me what do i want him to do. Over and over. I said I want the kids to get 20 more minutes of gravity rope time. No can do, they had another group starting at 1:20. Again he asks me over and over what do I want him to do. I finally ask what will you do? Another host suggests free round of laser tag. Great! Should make her the manager.
One last thing I don't appreciate. When you book a party they tell you how much and that gratuity is included in price. When you get your final bill it has final price and line for tip. Nothing about the "previously billed 12% service charge" is listed. Very cheesy. It is clean there but not the best experience today.