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| - Bar food, I get it so I make concessions for that. However, LOUSY SERVICE ALONG WITH CRAPPY BAR FOOD - no excuse for that!
Went here Friday 3/6/15. Yes Friday night, right around happy hour so easy to figure out, the place will be busy. You'd think the management would have that figured out by now so I cannot give anyone a break or accept the excuse, the kitchen is behind because we are busy - seriously?!?!?!?!?
Ordered appetizer chips, salsa and guacamole. Chips are greasy and limp, not crispy. Salsa was awful and the guacamole, tasted like a mashed up avocado with nothing in it. Ingredients were tasteless, you could see them but you could not taste a thing.
One of us ordered a burger, the menu says cooked medium. Burger comes out, take a bite (1 bite) it is rare so that means when you get to the middle it is going to be RAW! Let our server know this after waiting over 20 minutes to get 3 meals. Returned this to get a "cooked" burger. We'll get back to this in a few paragraphs.
Chicken Foccacia, their signature dish and why I chose to come here in the first place. Where the heck is the chicken? I mean 3 little pieces of cubed chicken on my piece of over cooked, dried out focaccia??? And ordered onion rings which could not be eaten they were so bad and mushy.
Next, fish tacos and yes I wrote "tacos" which are served in a folded up burrito tortilla. Not a fish taco by most restaurant standards. The fish was tasteless as were whatever else was rolled up inside the tortilla.
So over 20 minutes later, 2 of us are done with our meals, at least what we could stand to actually consume. Then, finally the cooked burger arrives!!!
Our guest eats as we sit and stare at him. The check comes and the burger was charged - really, 40 minutes to get a burger and you charge us? My guest called the waitress back who's attitude went from bad to worse as the time passed by. He asked her kindly to remove the burger from the bill. She did and returned with a new bill and commented" the menu specifically states that the burgers are cooked medium".
First, say goodbye to your tip little smart mouth waitress. The issue with the burger was that it wasn't cooked correctly to begin with, hence it was returned so my guest would not get sick from consuming under cooked hamburger meat.
My other guest summoned the waitress back over and explained to her that the reason he asked that the burger be removed was not due to it being undercooked rather the fact that it took over 40 minutes to get the meal and the re-fired burger back out to the table. So she was SCHOOLED!!! My advice, it you are a waitress in a sports bar serving bar food and you have to write in on the menu that burgers are cooked to a certain doneness, if you want to have happy customers and not have this sort of problem, be sure to tell customers that "medium" is really under cooked and raw.
I've seen many unhappy customers comment on the customer service at this location, which is non-existent. Looks like Zipps could use some new management or possibly, the ownership just doesn't care. Either way, we will NEVER come back here again or any Zipps for that matter. Too many other quality sports bars in town to put up with servers with an attitude and crappy cooks.
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