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  • Worst customer service ever!!!!! I cannot believe I was treated like this. Had this company outsourced from Home Depot and they called the day before to confirm delivery, I gave some instructions because my yard is a side yard and the rock cannot be in the driveway or the street because it will block other people. Asked if anyone needs to be there for the delivery and they said no. The next day for delivery- I receive 13, yes 13 calls from the manager and driver. If I didn't answer after call 3, what makes you think 10 more outta do it!?! I work as a school teacher and I can't just pick up my phone in the middle of class to answer a question that should have been answered yesterday. I finally flag someone down to cover my class to talk to the manager about what the problem was. He said someone needed to be there which I reminded him that when we spoke yesterday, he said no one did. So I talk to the driver Todd and he said he was going to put my rocks in the street, I said no. Okay he'll put them in the driveway and I said no. I tell Todd that when I talked to the manager yesterday that we agreed the rocks would be placed on the side of the house. Todd said he couldn't now... So I asked if there was any other solution, he said no so I cancelled my order because apparently- rock delivering is a science that I just clearly do not understand. Todd says verbatim "wow, you must be high" and hangs up.... Wow thanks Todd... I must be high if I ever recommend this company to anyone. Oh, and have now tried to call the manager twice for Todd's behavior and got nothing... So, vista rock and Todd please don't expect any repeat business from me because high or not, your company is the worst.
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