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  • Had to wait 30 minutes past my appointment times on 2 visits. These visits were for gyno care. Was like pulling teeth to get test results in timely manner, had to keep calling and checking to see if things had come in. I have a DCIS cancer history and worry when I don't hear back in a timely manner. I told them this but it didn't matter one bit. Office is mismanaged and office drama is displayed in the waiting area for all to hear and see. Dr. Brass was actually nice and articulate but I had to wait over 2 weeks to get an appointment to go over my test results and then had to ask assistant to bring her back in as she had not gone over my mammo results. She seems more interested in teaching naturopathic students than attending to patients and making sure that the office is managed well. I will be needing surgery and I will not be having her do it because I don't think I will be scheduled properly or that medical paperwork will be filed properly, etc. Have no confidence/trust in their abilities to take care of me before or after a surgery just based on my office visits and their lack of follow through on basic test results.
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