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| - Since it's close, I'll admit the potential sin of a Taco Bell/KFC run or two. We all have our fast food indulgences.
My review is not so much about the food as it is the staff, service and overall management. This store is consistently SLOWWWW (ok, maybe I come here more than I should...). By slow, I mean that the in-store cashier has a line of 6-12 receipts lined up on the counter as they work to deliver food. I ordered a fresco bean burrito and fresco soft taco and waited 20+ minutes (yes, really) for my order.
I most certainly was not the only disgruntled one.
By now, I should have learned my lesson and known to avoid this place like the plague if you have any desire to enjoy the next 30 minutes of your life. I don't know about you, but sitting for that long inside or in the drive-thru for a simple order is just beyond ridiculous. If it happened just once, I'd let it slide. But this seems to always be the case. Hearing the other upset customers while I'm waiting just makes the experience that much worse. At least I'm not the only one...
I'm speculating, but I think it's a cheap management issue where they don't want to hire enough employees for cost, therefore they have poor service. (The signs in the windows about how they will charge extra for sauces and not honor certain standard coupons only reinforces my opinion. But again, just my opinion.) Go to another location.
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