| rev:text
| - I've been here lots of times. Usually its a neutral experience. I go in there knowing what i'm looking for, and spend a bit of time finding it, then pay for it, and leave.
This time i was going here to pick up a GE Smart water filter for my fridge. Not many places carry this filter, So i just save myself a headache and buy from Home Depot, and its not cheap!! Its a $53 filter!!
So, i walk around looking for it, and found the shelves that carry the water filters.. don't see it. I look at their fridges and found a GE, open it up and there is one in there. So they still must sell it. I finally find a female associate, and ask her about it, she asks me if i checked the shelves, i said Yes, she says.. well its only whats there...
I said, ok well you should carry it, cause i only buy from HomeDepot. She asks me for a part number... i told here there is one in that fridge over there. She checks the computer for stock levels, and it says there are 7 in stock. She tells me that it may be in the back. I ask her how do i get one from the back? She says.. in the back means in the back stock room.. probably burried behind other stock. (she does not offer to find it) she checks the computer and tells me there is qty11 at Markham and Castlemore. I said ok.. how do i know that those 11 are not "the back" too? She says i can call them if i want. So i pull out my cell ( there is a phone right next to the computer she was using) and dial, using my cell minutes.. At this point, Canadian tire employees, Sport Chek and other stores offer to call and check to make sure its there for me.
I wasn't angry when i was there, but i thought about it after. She should have made an attemp to go to the back and look for it. She should have used the store phone and call for me to check if its on the shelf, and not just on the computer there also.
So i drove home and jumped on the computer, as i write this review, i found a canadian company that sells OEM Ge water filters, that are much cheaper than Homedepot, and i also got free shipping, because i ordered qty2 !
Well, Home Depot will not be getting $53+taxes x2 = $121 per year, from me anymore !!!
Online purchasing is booming and will continue to, if stores like this have employees treat customers like this. I like to hold and see the product in my hand (old school style), but i didn't drive to their store just to walk around, and waste time, and leave empty handed and disappointed. Is phoning another location to check stock the employees job? I don't know.. but when they do it, i do appreciate it.
1.5 stars for this experience
3.5 stars for previous experiences.
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