| rev:text
| - UPDATE: See my original review below for reference. I had the opportunity to speak with Joe from Earnhardt Toyota and we discussed some of my concerns and issues I originally experienced. Joe was extremely apologetic and recognized that there were some areas that the ball was dropped. We exchanged some dialogue for about 15-20 minutes or so and I'm happy to say that I no longer have regrets with my purchase from this dealership. I have nothing but the utmost respect for how quickly my concerns were addressed and the priority that was set to address them.
Living and working in central phoenix, I explained to Joe that I couldn't bring the truck in to get the tint and alarm until the weekend. It was actually JOE who offered to have one of his team members drive a loaner car to my work, exchange it with my truck, and drive the truck back to the dealership and then back to me when it's ready. This gesture alone shows me that this dealership extremely values the customers experience. Thank you Joe and Earnhardt Toyota for all of your help!
By far the worst car buying experience ever. Actually, this was the worst big purchase experience I've ever had!
I had just closed on my first home purchase and so I was thrilled to accompany that with a new car purchase. I was going to purchase a vehicle from Camelback Toyota, but I have a good friend who works for Earnhardt Lexus and he recommenced Earnhardt Toyota. I was under the impression that I was going to get a great, "no bull" deal since I was a referral from an Earnhardt employee. I wasn't looking to get a super cheap discount, but more so just hoping to not have to play the negotiation games.
I was driven by an associate from Earnhardt Lexus from Phoenix all the way to Superstition Springs and was beyond thrilled (having just received my new house keys hours prior). Upon parking, the sales associates who were outside were extremely rude to myself and the Lexus representative. He was almost laughing in my face when I explained to him the price range I was hoping to stay in.
The Lexus associate showed me around just so we could look at the inventory. We came back inside and before I knew it, I was talking numbers with a TOYOTA manager, not the Lexus employee who I was originally under the impression I was going to be speaking to. Not only that, but once again I felt I was being talked down to and had unrealistic expectations on what my price point was. I was very clear what my range was ($350-$425 per mo), and yet when I was brought back the numbers he came with $490 per month. It was then I knew that I was going to be put in a negotiation situation. Normally I don't mind, but I didn't do my prior research on pricing because I thought I was going to be getting a "No-Bull" deal. The best part was that when I stated I needed some more time, he "found a way" to drop the payment down to $418.
Honestly, I was just rubbed the wrong way from them. I came here hoping to get straight forward pricing, but was given the typical run-around like any other dealership.
To make matters worse, from start to finish I was there for over 4 hours. After the close of sale, I waited an hour for financing, and then another hour while under the impression that my car was being detailed. The Lexus representative I was with was confused and explored what the issue was only to find out that they had never even started on cleaning my vehicle! And of course it didn't even have all of the promised equipment (alarm and tint) that I was told it would have. So now I have to drive all the way back to this terrible dealership and work with them once again.
Not only will I never come back to this dealership to purchase a vehicle, but I'll ensure to go out of my way to tell people of my horrible experience.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)