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| - My recent visit at Golden Bell involved a shaky experience with a waitress. We ordered our food off the menu. When it arrived, the food was different from what we wanted. When we decided to bring the issue up, the waitress exchanged our orders to what we wanted. But she felt it was necessary to inform us that it was OUR error in giving her the wrong menu numbers, which isn't the case since we've been ordering the same things for a long time. Needless to say the irrelevant argument escalated that what we ordered was incorrect, which we felt was her fault because the order she supposedly heard us say was 1 digit different from what we wanted, ie. #52 was understood as #42
A simple solution: WRITE THE ORDERS DOWN. I personally am not all the more impressed if waiters these days memorize my orders. It makes no difference in me determining their serving skill and gauging their tip. In fact writing it down allows them to read back everything that was indicated to them at the ordering process, allowing time for corrections. Also, even if you think you are right, it is a servers job to practice the philosophy of "the customer is always right". We weren't being rude or confrontational or condescending when we advised the server the food brought was incorrect, so maybe swallowing a bit of pride to avoid confrontation is a good thing.
Anyways, such experiences result in a major drag down in ratings, but what kept it at a satisfying 3 is how the manager responded. In sensing the heated argument, the manager politely intervened and instead of taking sides, politely apologized and allowed another server to help us.
Even if these types of scenarios occur in rarity, it should be shared to emphasize the importance of maintaining a pleasing customer experience. I've always gone to Golden Bell for years and it has always been consistent in providing a cheap, quick, and satisfying meal. The food is always consistent and so is the cleanliness of the place.
Yeah now that I think about it, maybe I'll give the place another try.....
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