I have had a great experience at this Urgent Care. The staff is super friendly and interactive with their patients. They all seem to love their jobs. Wait time was only about 20 mins and I had three people ahead of me which is great for any urgent care. The Nurse Practitioner who saw my one year old was incredible his bed side manner was excellent he ran all the necessary test needed to get me answers and explained everything to me so I understood. Didn't ever seem like he was in a rush like other places I have been. He seemed to really care that we got the correct diagnosis. My daughter had been very fussy and uncomfortable for the past week with a fever and wouldn't sleep at night. I took her to her doctor and then to another Urgent care and they both told me she was teething and just to give her some Tylenol. One week later there has been no improvement. While visiting a friend in Glendale her fever spiked so I took her to the nearest Urgent Care which was West Valley and they were great! Chaney did a full evaluation on my daughter then ran a urine test because he believed that it was more than just her teeth and sure enough my daughter ended up having a very bad UTI. Glad to say that two days later after being on antibiotics she is doing great and sleeping again. Thank you so much West Valley you are the only Urgent Care I will go to from now on if ever needed.