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| - I visited this restaurant last night for the second and last time. The food was okay, but the service and attitude of staff ensured I will not be back.
My boyfriend and I came a couple of weeks ago, ordered burritos and drinks, and we're genuinely satisfied with our meal.
Last night was different. There seemed to be some confusion about which server had our table because we had two come up to us. The one who ended up serving us was either very rude or seriously lacking social skills; but people in the service industry shouldn't struggle with that. My boyfriend asked if he could get the password for wifi or if all of their (numerous) networks were for staff. She answered "no." Uhhh what? How about "no sorry, unfortunately it's just for staff" or something to that effect? Very bizarre.
I ordered the veggie burrito, as I had last time, and the waitress mentioned that the rice is cooked with chicken stock, so would I like it without rice? I was surprised because the server we had the first visit never mentioned this. As a vegetarian, I expect that kind of information to be on the menu or at least communicated verbally. Rice is normally cooked in water, so I didn't even think to ask if they cooked it with any kind of meat.
So I ordered a burrito sans rice. I wasn't thrilled, but I also wasn't going to leave because of it, my stomach was talking to me. I opened up my napkin wrapped silverware and found food residue on the fork and what looked like sauce on the napkin. I told the waitress and she brought me a new set.
We then asked to speak to the manager. The manager basically tried to put it on me that they cook the rice the way they do. He said "well now you'll know for next time." I've never managed a restaurant, but even I know you respond by saying "thanks for drawing that to my attention, I'll look into putting it on the menu." He spoke very incoherently. I honestly felt like I was talking to a teenager. I understand he may not have the authority to change the menu, but his response to me shouldn't have been what it was.
And with the silverware, he grabbed the new set I had been given and said he'd bring me a new one. That new one never came, so we had to ask another server who was setting the table next to ours.
Overall, I was very disappointed in the experience. I don't expect perfection, as mistakes do happen, but what counts is how the mistake is remedied, and this place did a very poor job.
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