My husband and I have been here numerous times and always had a good experience. Our favourite bbq sushi place is closed for renovations so we decided to come here for our fix. This trip was NOT a good one. We placed our first order and while slow considering the restaurant was not very busy, service was good and we got everything. The second order was terrible... Less than half of what we ordered was delivered and we had to ask for our meat to bbq. It eventually came and then we waited for 15 minutes for an employee to come around so we could ask them to light our bbq. Then the bbq temperature was too low that it wouldn't cook our meat, just dehydrated it (if I wanted beef jerky I would have gone to 7-11). Then it shut off and we had to wait again for an employee to come by and ask her to re-light the bbq. We asked her to turn it up but she said she couldn't. Safety concerns and all that, okay I can understand. But we spent 20 minutes cooking 2 tiny pieces of beef because there was only one spot on the entire bbq hot enough to cook on! I could have cooked an entire steak faster over a candle...
Long story short, I gave the restaurant 2 stars instead of 1 because they have been good in the past. After tonight, we don't plan to be back.