I booked the use of a sedan (a black Lincoln Town Car) 48 hours before it was needed. I booked 2 trips: To a business event and then back home from the business event, a couple of hours later. I was able to book my travel arrangements quickly and without issue. The customer service representative that booked my reservation was courteous and professional.
Bell Trans' telephone services were down the day of my event - but Bell Trans was still perfectly on time - and both of the town cars which arrived were pristine and impeccably kept...and both of my drivers (to and from the event) were very professional, knowledgeable and friendly.
I had contacted the company via email (since the telephone lines were not functioning) and I received a prompt, courteous response from a customer service representative. The representative was able to confirm my reservations for that evening. Even with the telephone system being down - representatives kept me informed about my reservations and travel arrangements. I appreciated that, very much.
I arrived to my event on time - and my return trip home was pleasant, as well as prompt.
I will book with Bell Trans again.
I could not be happier with my experiences.