| rev:text
| - Hotel Omni Mont-Royal was successful in completely ruining mine and my boyfriend's relaxing weekend in Montreal.
We arrived late on a Saturday night at about 10PM, we had pre-booked the room ahead of time and paid about $200 in total for the room via credit card. Although me and my boyfriend definitely don't look like the type of people that frequent this type of hotel (we're dirty hippies, i'll be honest), the gentleman at the front desk was more than friendly which is more than I can say for how I've been treated in the past by hotels. The hotel lobby is stunning. Marble everywhere, beautiful statues, a fountain, and complimentary lotus/berry water which was weird and nice all at once. Unfortunately thats kind of where the good part of this review ends.
Our room was on the 21st floor. Upon walking into our room I was immediately taken back by the beautiful view and... We didn't have a bed! Just a couch that could fold out. For $200 you too can sleep on a pull out couch! When I tested the bed out, I noticed that the mattress was paper thin and also springy and lumpy. I have back issues and was concerned about how my back would feel after sleeping on this mattress. My boyfriend has really bad vision and needs a lot of light to do day to day activities but the lighting was extremely dim with only 1 lamp working. That was also irritating. And my personal favorite was the WiFi which was the slowest I've encountered, ever. I then find out that we get charged $9.95 for the worst WiFi ever, and to top it off, they don't just charge per room, there was 2 laptops and a cell phone using the WiFi so they charged us 3 times.
So, being pissed off that this place is a 4 star hotel and this is how we're being treated, we called the front desk. I politely explained to them the bed is remarkably lumpy and uncomfortable and I have a bad back and therefore will have a hard time sleeping on it. I then explained the lighting situation to them. They were completely and entirely unapologetic and told us it was the only room they had to rent out and they overbooked for the holiday. The only compensation we got was they allowed us to check out 2 hours later than usual.
I walked around the next day with a sore back thanks to my sleeping accommodations. When we checked out the lady at the desk asked us how our stay was. Me being sore and outspoken, told her it was the worst value I've ever seen for any hotel room and I would not recommend this hotel to anyone. She simply said "oh yes well we overbooked for Thanksgiving unfortunately so we gave you the only room we had." I then mentioned the terrible wifi after she brought up that we were being charged 3 times and she stated "we use high speed internet here and you are the only people that have complained lately." For a 4 star hotel her lack of an apology was insane, at least waive the $30 wifi fee for us.
We went to a 2 star Quality Inn instead of staying another night. It was a far better experience.
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