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  • I had to downgrade Istanbul's rating to a 2.5 because of our last couple of experiences which dealt with coal replacement, they take forever and bring coals up according to the server's convenience despite customer request. We came in yesterday around midnight for a late night hookah sesh, it was not packed compared to other Saturday nights we've been in. After a while, we asked for a coal replacement and a beer from one of the servers who was bringing another customer their hookah. She said she'll get it started and bring it up. 5 minutes go by, another server brings up the beer and asked her if our coal change was coming soon, she assured us it was. 20 minutes go by, a third server brings up someone water and we ask for a coal replacement again. 30+ minutes go by, still no coals. My boyfriend had to go downstairs and ask twice. Finally after 45 minutes have passed from when we initially asked for a coal replacement and our hookah was completely out, one of the servers came out with coal replacements for everyone 25 minutes before closing. Not cool considering they rip the hookah away from you exactly at 2am. I was kinda pissed that they took out coals at their convenience, we asked so many times. Its just bad service. Especially since there were only a handful of groups still at the hookah lounge. I am not ashamed to say I didn't leave a tip, I wrote a little note on our receipt explaining why they didn't receive a tip as well. I never not tip, that says something.
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