It's takes a lot for a business to earn a 1 star and I have this place multiple chances to earn a higher rating and unfortunately they didn't come through.
This store started off on the wrong foot as they never had the items I needed in stock, but then, they introduced bulk ordering which as an added bonus offered a discount when you ordered a high enough quantity. I was more excited about bulk ordering so I could purchase large quantities to limit the amount of trips I made here since there were several products I needed a lot of.
Recently, Michaels removed the bulk ordering process in store, which made me happy that it would now be via online, which is awesome - less gas and less time, probably much more convenient since I'm pretty computer savvy ... Wrong! This new system doesn't allow all items from the store to be purchased so 20 minutes on the phone I finally find this out and they direct me back to the store. I called the store and spoke to the manager on duty that remembers me and the amount of money I spend with them and said he would look into it with corporate and get back to me. It's now been over 3 weeks without a call back from him. When I called to check in a manager that was a lady on duty had not offered any help to my situation, was short and rude over the phone and didn't care to direct me to get help at all.
Went back to michaels today to get a few items I needed and to my surprise ... They were out of stock!
This place not only has terrible customer service, but can't keep inventory up. Went to Hobby Lobby and not only did they have cheaper prices they had plenty in stock.
Looks like Hobby Lobby earned all my money as a new customer. Big loss to Michaels. Hope they can get their act together.