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  • Walked in to talk to personal banker about closing accounts. He directed me to main counter. Waited 20 minutes in line that went to entrance door to talk to person at counter. They directed me back to personal banker. Took nearly one hour to close out my accounts. Not the type of service I would expect. They mentioned the weekend after the first of the month is always busy. Perhaps time to staff for these occasions if you know they will be busy.
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