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  • My co-worker and I were super excited to try Kelly O's after hearing some super awesome things. Unfortunately, our experience was not so super. The server that took our drink order was super nice and very fast. After we received our drinks, we ended up sitting there for 10 minutes before a different server came by to take our food order. Our chili and soup came out pretty quick. The chili was lukewarm and super bland. 35 minutes went by and we still had not gotten our entrees. It also was not busy at all inside. Not even have to the tables/booths were being occupied. We asked our server to check on our food and she said that they were waiting on our fries. Clearly we were either forgotten about or they were short staffed. We had to have our server box up our food before it even arrived to us as we had spent almost an hour inside and had to get back to work. My co-worker was comped for her entree but I was not. We didn't realize this until we were on our way back to the office. When I called to see why she was comped and I was not, the floor manager told me that it was their mistake and that my co-worker should not have been comped. She said that she conferred with our server and that they didn't see any need to issue any sort of refund. I ended up paying over $14.00 for a tiny cup of bland chili, cold fries, and a tuna melt that was not "melted" at all. The manager I spoke with was quite nice, but not willing to budge. She said if she would have known that our food was taking long then she would have rectified the situation while we were there. I explained that she would have known if she had done a table touch, or even walked over to the general area where we were sitting. We never met the manager.The server knew we were dissatisfied. That should have been enough to earn a visit from the manager. Kelly O's penny pinching, money hungry attitude and lack of ANY customer service was enough to make me spend time to write this review. I would definitely think twice about spending your well earned money here.
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