The manager was friendly and so was the girl who does the fitting. We found a dress that we had previously tried on at another store at a lower price. When asked who discussed pricing we were directed to a mans office who happens to also be the owner. He proceeded to write several different prices claiming that he couldn't match the price given the level of service that he offers as part of the experience. Paying for a entire wedding on your own, you look for the best price for everything.
After going back and forth with the owner, I extended my hand to shake his hand as we were not going to purchase the same dress at a higher price then we found at another location - he refused to shake my hand and tossed his quote in my direction.
As I am a business owner and somebody that works in customer service I was shocked that he handled himself in such a childish and non professional manner. I will not go back and would not recommend this store to anyone else.
The two stars are given to his staff. If it was based on the experience with the owner it would have been zero star rating.