They got my order wrong. Badly.
Ok, so on an afternoon that was pouring rain I made the decision to stop in for a bite to eat at this McDonald's. I ordered a McChicken and fries, plus a double cheeseburger and a drink. My sandwiches were both wrong, the fries were lukewarm, and the lobby looked like it hadn't been cleaned in a year.
While the service was decent, the place was so busy inside that it took them forever to fix my order. Additionally, the place had been renovated recently so it was even more of an indictment that they were letting it look so bad. I just don't get it. Why not get better and build a better reputation post-renovation?
In the end, for me at least, this was a let down experience. On top of that, I had to get soaked on the way to my car because I stepped in a puddle.
Nice.