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| - Avoid this Jackson's at all costs, and ANY Jackson's "Fast Pass" deals. I made the mistake of signing up for the $30/month Big Shot Fast Pass (assuming it was for car washes and not a financial screwing, silly me), and it's a total rip off. I didn't realize "Big Shot" referred to what they'd be bending me over for.
On my last (and I do mean last) visit to the E Highland location the pass wouldn't scan so someone finally came over and did it by hand. He said the tag was too high on the windshield (now they put it there, not me). I asked him how we get this corrected and he said someone would be waiting at the other end to move it down. Well apparently the unicorn that guy was riding was a wild one and ran him right past the other end, because he never showed up.
I did, however, get treated to a very old man applying tire shine to about 90% of my tires (the poor guy couldn't bend over all the way to reach the bottom part of the tires) - AND THAT'S IT. Dirt on the bumpers, running boards, grille, bottoms of the doors, and tailgate of the truck, along with water drops everywhere.
I grabbed a rag and started to dry/clean my truck when some scrawny bald dude comes over and says "what's the problem" like what I'm doing shouldn't make that a stupid question. I tell him I'm trying to clean/dry the rest of my truck and he informs me that this is what you get with the Express Pass - and to get my truck out of the way because I'm holding things up! I tell him I'm waiting for the guy on the unicorn to come fix my pass like I was told and he tells me to drive around to that end of the line and get it taken care of, which I refuse to do - after all, I still have to finish doing their job that I'm paying them for.
He starts yelling at me to move my truck, and I'm just about done so I tell him this is effing bs and he starts muttering under his breath. I drive around to the other end (where there's nowhere to park), dump my truck in front of a service bay, walk in and tell the girl I want to cancel my fast pass to carwash raping. She gives me a sheet to fill out, which includes a section where you add your email to get a confirmation of the cancellation from them. Apparently a unicorn must be working on that as well because I still have nothing.
Unless you enjoy paying for nothing but indifference, verbal abuse, and a car wash that's worse than the cheerleaders on the corner, avoid Jackson's like the plague. At this rate they won't be around long at all.
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