There is a lot of construction in the university area near this cookout location. So getting in and out from Tryon St. is frustrating! This location can be very busy at times but having two order lanes helps to speed things up a bit. The milkshakes are always great but the $4.99 combo items are "hit or miss". Sometimes it's really good and other times it's disappointing. In other words consistency is a problem. The one thing that's pretty consistent is the friendly service. Never had an issue with the staff.