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| - First off, I have to say I'm saddened by my own rating... and I have to wonder if this place has changed hands and has new owners or something... because we've eaten here numerous times over the past 6-7 years and it used to be pretty good... I just never bothered with yelp until this year. We hadn't visited in quite some time, partly because of a burnt calzone, and partly just because we just didn't think of it many times... but we decided to go again this time... and it wasn't a good experience at all!
First off, we used to love their garlic bread, we used to ask for an extra basket... but this last visit, UGH!! The bread wasn't even toasted like it used to be... it was mushy & soggy... and not just because it had puddles of butter on it. Usually, it's lightly toasted on top, a great light crispy golden brown... this wasn't toasted at all and if you picked up a piece & turned it over, the butter POURED off of it. We each took one bite, and stopped eating it, and left the whole basket practically untouched!
We ordered what we've ordered MANY times in the past... we wanted to SHARE a calzone, which is exactly how I ordered it, I said "We're sharing the pepperoni calzone." When they brought it, we were surprised they cut it and split it onto two plates for us, we thought "how nice of them." The calzone wasn't burnt at least, like it was last time, one reason it had been so long since our last visit.. but it wasn't great either... the sauce tasted totally different and it just didn't taste as good... so it was good, but not great. It wasn't 'bad' per se, but I was disappointed... had that been our first time at that restaurant, i wouldn't have been back or ordered it again. But it used to be great, which is why we came back occasionally.
But what really angered us and was the final straw... when we got the check, they charged us $4 extra to SPLIT the calzone in half. We asked our server, who barely seemed to speak or understand English btw, and she just said "sorry." We thought about demanding a manager... but then we thought why bother, we won't be back, they can have the lousy $4, they must be desperate for it. But on the way out, a male server seemed to see the frustration on our face, and we told him about that charge... he said "she should have told you that, if the kitchen cuts it, we charge that, if you cut it, we don't." I said "she never said anything, we never ASKED you to cut it, we usually cut it ourselves & would have been happy to today... and it wasn't that great anyway." He apologized and said he hopes we'd give them the chance to make it up to us. We said "no, we won't be back." If he really wanted to FIX it, he would have refunded that ridiculous overcharge right then!! Plus it's sad they charge $4 for the kitchen to slice a calzone for us. We also based our tip off the amount without that $4 charge... I tip on food & drink amounts, not on unnecessary up-charges!
You would think they would be happy for ANY business & not charge people for something like that, which makes people less likely to dine there again. The place used to be mobbed all the time, some years back, we had to wait for tables... but it was practically empty last nite, and is deserted many other times when we drive by. But now we understand why. Honestly we think they must have changed owners or something & chefs, because we didn't recognize anyone that we used to see all the time, and the food quality & flavors have changed and the service has gone downhill. What a shame. :-(
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