Besides being very slow and long wait times, if you miss a payment that really should have been insurance covered, they quickly turn you over to Collection without notice. BE VERY CAREFUL of this company. There was no problem paying it as soon as I found out.
Then when you call they are VERY rude. I was told they do not have the staff to contact people who owe on accounts. Based upon this service and the wait times in their clinics, they are VERY understaffed. It is interesting they would rather pay a collection company 40% of a bill than hire their own staff. HMO for you. NO CARE, NO SERVICE.
This is an HMO. if you can swing a PPO, do it. MUCH better care.