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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Overall it was very fun, however the "negatives" we experienced during our time here ended up outweighing the "positive". We came on a Saturday night, so expectedly there was a wait. Thankfully we found a little area on the bottom floor away from the bar and DJ (because it was SO LOUD we couldn't even hear each other talk...). Didn't realize we not only had to pay to play, but had to pay JUST TO BE THERE (i.e.- required memberships). Once our entire group got set up, a random name appeared on our list so we deleted it and tried reswiping the membership card of who's name didn't show. The card wasn't set up properly. In order to get things straightened out, it took almost 10 minutes that actually counted AGAINST our paid time... time was never reset. Once we got started, it was very fun. Time went by quick but that happens when it's fun! But then once our time was over, a random guy swooped in within SECONDS of our time expiring to kick us out -- "do you want to add time? Once I close this out, the booth won't be yours anymore" ... so we told him we'll close out, he told us to have a good night and we left. Once we were outside, we realized we never actually paid anyone. We went back in and found a manager who acted grateful, until they told us to wait and ushered us into the loud bar area. We seriously had to wait 15 minutes to close our check out and didn't even get an apology from the manager. Nothing. Overall very disappointed with the customer service on all levels. 9-9-17 @ 10pm
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