I went there during lunch time with a friend and the place was packed (but not totally full) with lunch crowd from nearby offices. We got seated but it took another 10 minutes for water to come and another 15 minutes for the server to come by to take our orders. This place seriously lacks serving staff during lunch.
Once our orders were in it only took less than 10 minutes for our food to arrive, which is quite strange with the number of tables on hand and their slow service. My conclusion is that a lot of things on their menu are pre-made and just sits around for hours at a time until someone orders them. Our pad thai came out dry and doesn't have the freshly made feel (no sense that it came out from a wok). Our curry dish was nothing special either. For the prices that this price was charging, I expected the food to be much better than this. There are many many Thai places around town that are better. Service was non existent. Our water was never refilled. This is not a place I recommend... at least not during lunch hour. Maybe this place is good for dinner (with all the positive reviews) but I do not intend to come back and find out.