| rev:text
| - This review is about service, plain and simple. It irritates me to have to write this review, but it's the truth, and if I were the owner I'd want to know. Also, the service experience upstairs (the new Twisted Frenchman) was not reflective of the bar Frenchman. We've now experienced both and can say that they are worlds apart.
The fact is, if you have high end prices, and serve high end food, you need to have high end service.
Let me get the good stuff out of the way first.
1) The drinks were great, excellent in fact (and for $6 a piece at Happy Hour, one of the best deals in town), considering the Hidden Harbor background this wasn't a surprise
2) The traditional French bar food of mussels and fries was very good as well. The French bread (I hesitate to say baguette) and side of butter was a nice touch.
3) The vibe, decor, music and glassware was well balanced and tasteful. What a great place this will hopefully become.
Now, on to the service which caused an easy 4 stars to slip to almost a single star.
1) When someone orders club soda, but you only offer bottled sparkling at a charge, you should say so in advance before opening the bottle and pouring a glass. ($2 charge)
2) When someone asks for a side of mayo, and you bring what you later claim was truffle oil aioli at an up charge, you should say so in advance ($1 upcharge)
3) When someone asks if the $6 cocktails apply to the *all* the cocktails and you say yes, you should say in advance which one of the house cocktails is *not* part of the Happy Hour *before* someone orders and drinks it. ($9 upcharge)
4) When the bill arrives and someone asks for clarification on the 2 unknown upcharges (we'll let the club soda slide), you should be polite and courteous, rather than copping an attitude and letting customers sit and wait without any communication about the resolution
This is all quite a shame. Considering the place was pretty dead on a Friday night and is still brand new, and considering it is competing with the very popular S. Highland establishments (all had 30-60 minute waits at this time) I would think that you don't have the luxury of delivering service at this low level.
What's also surprising is this person's resume! The ties to the very excellent Hidden Harbor was something we were looking forward to! But, the big problem is we probably won't be coming back because of her! And if this level of service continues, we won't be the only ones!
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