Not a first time customer ro Red Robin but I am to this store. Not too bad festive and lively atmosphere. We entered and were sat at a table right away. They took our drink order and after that server came every few minutes to see if we're ready to order.
Placed order and sat. Food comes and we dive in. Now they offer bottomless fries but I think. Why not give fries before meal gets there? Food arrives burgers are decent and the fries they deliver were sparse.
Ate half my burger and all my fries. Never saw our server. 20 minutes goes by still sitting and waiting hostess comes by asks if we need anything and we ask for more fries. Shortly thereafter she comes back and apologizes for the wait.
Eat my fries and i want more so i wait and wait and wait some more. Please note the dining area is thinning out.
Server comes around asks if i need my drink refilled and I say no because it's still almist full. I ask for more fries. I get this feeling hes tired because he stands there looking at me then says he'll be back I sit and wait and wait and wait. Then some guy with a tray walks by with fries. He stops at our table, walks away then comes back minutes later. He just puts the fries on the table and doesn't say a word.
I like Red Robin but this store needs to do something to win me over. I'm in the service industry and i have experienced better.