So i went there tonight and after waiting forever in the drive thru, i ordered crunchy chicken tacos and some mashed potatoes. After spending 15+ mins in the drive thru, i was handed a bag and made the mistake of driving away.
First, i was handed two chicken meals. I decide to pull around and go in because the drive thru line was still long. As im walking in the drive thru girl says "oh the drive thru lady is here". i replied "yeah...this definitely is not what i ordered" and set the food on the counter. She comes and grabs the bag from me and walks away, no word at all.
After five additional minutes of waiting with nobody telling me whats going on, i asked for the manager because it had been a ridiculous amount of time to wait. He comes over and tells me that they DONT HAVE ANY CRUNCHY TACOS!! I ask why in the heck i was sold something they didnt have for one, mention the fact that not only did she not apologize, she never told me i would be recieving my order, and nobody had told me anything since. He apologizes and tries to talk me into something else. I told him that was what I had come there for and asked if he was going to make this right. He told me he could offer me a refund and that was it. I said he should be offering me free food and a refund since this was their mistake and i have now wasted a half hour total and he absolutely refuses.
CUSTOMER SERVICE DOES NOT EXIST HERE!!! and I watched them re-serve the bag i brought in. NASTY i could have touched it!!