I should start by stating that I love Auntie Anne's. This location is at Beachwood Place. It is the closest one to me. Actually this location is mediocre. They need crowd spindles or something that directs the flow of people wanting in line. I always see the people line up in a straight line, completely blocking anyone's ability to walk into the food court. This would be a wonderful improvement.
On the the pretzels. They are the best. I'm sure most people have had Auntie Anne's pretzels in the past. Truthfully I have not had a better pretzel. My favorite is the almond, but I'll eat any of them.
This location is is slightly annoying because they never have the pretzels ready. There is constantly a "7 minute " wait. Waiting 7 minutes at the mall among chaos is difficult. Worth a visit, but be prepared to wait.