I come here pretty much annually after my eye exams in the last 3-4 years and each visit was a fantastic experience.
Eye glasses shopping for me is a nightmare, as my desired looks (acetate) don't mesh well with my facial features (Asian nose bridge, wider face). The employees here make you feel so comfortable, and they're truly so accommodating.
Emily has helped me each time coincidentally, and she would (and has) spend eons of time with me, pulling practically every glasses from the displays to find a gem that works for me. No rush, no guilt. She remembers me by name every time, no matter how much time has passed. That's serious customer service.
I've brought my significant other here as well for his first pair of glasses ever, and he was given a discount because he was associated with me - a return customer!
Amazing.