My family of 4 comes here about twice a month because we love the food. However service is always a bit lacking with or without the weekend rush. You'd almost think there is no management. The staff does do a good job with pushing people in and out and going through the motions of service like robots. But there is no one to asses special situations like a room full of dirty tables, no more OJ in the cooler case, a line outside the door, etc. Also, the only cashier taking orders is new. She was training a few weeks ago. You would think you would want someone with much more experience to work the breakfast rush so customers don't wait for so long while she figures things out and/or has to ask for assistance.
To their credit, the staff is pretty friendly and accommodating for the most part and the food is awesome!! I love the Tasty Turkey on a plain bagel with plain cream cheese. My husband loves the green-chili and turkey sausage panini. The potato salad and spinach florentine bagels are amazing as well.