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| - This place tries to trick you out of every dime and amenity it can. Caveat Emptor!! Both Yelp! And local.com list several offers/ discounts offered by this hotel. I accessed their homepage through one of the discount ads on Yelp! The pictures did not match the room description so I called. I was assured that all suites contained a full kitchen...not just a mini fridge and microwave. I than reserved a King suite for two weeks requesting the special rate shown on the website. I was told itn was for online bookings only. I explained that the offer stated that I should access the coupon and show the screen to the clerk at check in. At check in, the clerk said I needed to show it to the manager who wasn't in until Monday..it was FRIDAY. When I went to my room, there was no full kitchen, it wasn't a suite. I went back to the desk and was told the only suite available was one with 2 queen beds. Trying to be nice, I accepted the substitution. On Monday I stopped at the desk and spoke to the manager. She informs me that not only is she not going to honor the discount but that I am being charged more than the regular rated for 2 people as I have been upgraded to a suite with 2 beds. I explained that atg check in I was given a room...not a suite as reserved and then reassigned to a 2 bed room as that was all that was available. A situation not to my liking but foisted upon me as a substitution with no mention of an increased rate. I pointed out that I am married and the idea of sleeping alone for 2 weeks was not ideal. I also pointed out that in addition, I was owed the 10% discount as well. She argued with me for over a half hour trying every excuse and rationale she could make up. I finally had to tell her about the poor service and substandard room condition I had been forced to endure from non working phones and TV remotes to broken furniture and non working lights (3 out of 4) to no toilet paper, trash bags, trash removal, fresh towels or dishwasher soap.Maintenance had come by once and not fixed anything.. got a dial tone but so much static couldn't hear anyone. Maids ran by and pretended not to understand us. Husband had to empty trash all weekend and buy supplies... am I home? After much arguing finally got the overcharged amount refunded and the discount applied. NOT the way to spend your vacation at all. After 6 days, things keep breaking daily, lights keep shorting out, couch is sitting on floor...no legs..and a broken board in the seat back sticks you when you lean back.Cushions so broken down, have to sit on pillows. Told we could switch rooms but not willing to waste more time moving stuff and cleaning another room. Oh yeah, forgot.. room was dirty..wine congealed on tables and all over phones. Booze spilled on dust ruffles. Dusty, greasy and smelly. If you can, go elsewhere. Anywhere else...please. also, Wifi so slow keeps timing out and have to sign on over and over.
Speed= 1 Mbps. Tried to use "business center". The lone computer has a bootleg windows program..keep getting warning pop ups..that has no programs except for wordpad,couldn't open or read a single document or page without displaying the most annoying error message"AW Snap..need to reload". Couldn't print, not that there was any paper available.Managers wanted me to call tech support to fix...why? Do I work here? On my way back to my room, a maid tossed a large bag of trash over the 2nd floor railing and hit my cane knocking it out from under me and I fell. She didn't notice as she was to busy screaming at a maintenance guy. This morning I wake up with my face and neck red and blotchy...an allergic reaction to the industrial grade soap in the sheets and towels. Someone used too much and it didn't rinse out completely. When I ran some water over a towel, it sudsed up and bubbled soap. GREAT. Room supposed to be serviced every week, been ten days and no service. Called manager told. They'd be here... two days and several calls later, still no maids. When they run by they pretend not to understand you and smile and nod. Tired of lugging trash and using same sheets and having to lug towels to front desk for more. So much for handicapped friendly.
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