Our door looks great. However, it is not functional. I had to make a big fuss to get them to come out after the install and they came out about a week later only because I demanded that (after giving them several days' notice). They originally keyed the security door to the same key we use for the rest of the house. Then told us that they couldn't because our lock 'was too old'. I was so warn out that I agreed. So, now we have a different key for our security door. Super inconvenient for us as the customer but made it easy to fix it for First Impressions. HOWEVER, Now we are back to square one and can lock the door from the inside but can't unlock it from the outside. The trim around the door also looks a bit sloppy after spending $1200 on a security door. Looks like I will have to call them AGAIN. Two trips to get a working security door. I believe a discount is in order, but was never offered.