I beg you to listen to the reviews AND don't put yourself through staying here! Just because a couple of people had good experiences (it's Vegas, sometimes people get lucky but usually not)... most are rating this place horrible and for good reason! Floor staff were extremely rude and completely unhelpful. The facility is unkept and dirty. Roaches are everywhere, in public bathrooms (spotted on 2 separate occasions) and in my room bathroom! This isn't surprising since they offer a resort fee discount for people who chose to opt out of housekeeping. Serious! Housekeeping is apparently optional. There were bugs in my bed! Risk management reported back that the third party company came in to inspect said bugs and found no active bedbug infestation. They didn't tell me what the bug was though and couldn't so I'm taking precautions.
After my bug incident they attempted to charge me for the "comped" clothes since they did in fact clean my clothes free of charge as requested. It's a hot mess, trust me. Now, 4 days after check out I did receive a call from the customer service manager who was the most helpful person yet and had access to all of the information. He did take care of the wrongful charge and credited my card. I did also receive a few nights of comped room rates which is nice... I would have rather though had an uneventful stay!