| rev:text
| - I wish I could review the Folger Subaru Service Center separate from the Sales Team / Dealership, but unfortunately they go hand in hand.
Per my previous review, the purchase and financing process is fantastic here. Easily five stars - the staff is friendly, knowledgeable, and a pleasure to work with.
But... having had the car for a few months now and having dealt with the Service department, I have to drop my rating. Service is a 1/1.5... Sigh.
Specifics:
- When we purchased the car, it was mentioned that the first year/two oil changes would be free. In my naiviete, I didn't think to check for something in writing to confirm that. We took the car in for the first change and explained to the attendant that we'd just purchased it and this was the first oil change, which should be free. The attendant asked if we had any paperwork on that (which we didn't, so tough to argue it) and that it was no problem and he'd look it up for us. Naturally, there was nothing in their system for it so we ended up paying 70 bucks for an oil change I could have done myself at my house for 30 bucks. Oh, false promises...
- Moreover, it took the service center more than TWO HOURS to change the oil. I'm a not a patient person; I understand that. But really? Two hours? A job that takes, at most, 10 minutes? Urrrgg.
- More false promises: my girlfriend bought a car; I then bought a car. We were told that she would get a $100 check for the "referral", since technically she brought me in. Hey, I don't really care about the hundred bucks, but that was really cool of them. Except that we never actually received any check. I'm not sure why they even mentioned that if they weren't going to follow through with it? Odd.
- Last Straw: It took forever to get my license plate from the purchase. Two and a half months went by during which time I contacted the dealership multiple times (only of half of which they actually replied to). So, finally I decided to just show up and say, "Hey, what's the deal?" I was told I had to bring the car in and get it inspected (why I would need to do this, I can't fathom. Should the brand-new car I just bought not have already been inspected? And why would it only be on the fifth time I asked about it that they would mention this? Hrrrm...) Anyways, I consented. I made an appointment to bring the car in at 8am on a Saturday. I got there at 7:55. Around 8:10 I was greeted by an admittedly friendly chap named Larry. I then milled around for 90 MINUTES... An hour and a half for an inspection (that should have been done before they sold me the car...)? Unhappy, that made me. Combined with the two-hour oil changes from a couple weeks prior, I was pretty well done with this place by then. Then when I went to "check out", they tried to charge me for it. I explained the situation and they asked if I had a coupon? Why would I have/need a coupon? Fortunately, my seething rage was enough to convince them to relent and just let me leave in peace. A few days later I got a call that my plate was in and I could "come pick it up". I was like, "Um... no. Mail that thing to me." Long story short, I'm pretty sure they just forgot to file it.
So, in the end, my recommendation is to confidently buy a car from Folger Subaru, but make sure to follow up on your title/tag/registration, get any "promises" they make in writing (which is really just car-buying 101, my bad), and then never go back there again.
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