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  • This spa is completely overpriced and not at all worth it. The only way I would go back would be if I had tried all the others and they were worse. The prices are outrageous--a 90 minute scalp/full body massage cost me 205, and a facial was 165. Come to think of it, I do not think I will be back, regardless of the other spas. When I arrived, I was told to go through a door and sign in and wait. Someone came right away, and said I would be shown around. They showed me the locker room, and told me where to wait. They did not tell me about the pool, how to order food or where the restaurant was, or how to access the fitness center (all three things are used as selling points for the spa services on the website). I figured I could ask someone later, but no one was around when my services were through, so I just wound up getting to use the jacuzzi and steam room, which were in the locker room. On to the actual services: The massage was not really to my liking, but I didn't really know what to say at the time so maybe my fault for letting it continue. I had to stop her once because she was hurting me, but the scalp massage was actually worse, it was like she was rubbing the surface of the hair and kind of pulling it a lot of the time. Like her hand was tired or she didn't have fine motor skills yet or something. The facial wasn't much better... the receptionist when I booked said I would get a consultation at the end. Mine consisted of "Great skin!" and her handing me a pamphlet with check marks next to the products she used on me. No explanation, nothing more than that. I asked her what one product was, and she just pointed it out in the pamphlet. Not to mention she picked me up ten minutes late for my appointment and still ended on the hour. Not happy to have splurged one time and had this be the result. Makes me doubt the value in treating myself. P.S. It seems I was never charged for my gratuity, and it has been 5 business days since the services were rendered. Just a little cherry added to this experience. Maybe the masseuse and the skin care specialist got together and decided they didn't deserve the 20% automatic gratuity, but I doubt it.
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