Excruciatingly long waits, always. Been there several times and there's never enough people working. I don't understand it. I counted a few groups of people who started to wait in line and then left after a few minutes. That's just a horrible business model to lose revenue from something that would be so easy to fix. One more employee would cut the wait time in half. Sell 3 chocolates in an hour and there's their wage. It pays for itself. Is it intentional? Like you think the food is so good that people would/should wait up to 15 minutes in some cases? Cuz it's not. It's pretty good, I won't lie, but not worth that.