| rev:text
| - I would give this place negative stars, if possible.
If you don't want to read the review, here's the takeaway: This place is staffed by a mean-spirited, hostile hostess and it is organized VERY poorly, which negatively affects both customers and staff. AVOID!
Where to begin?
I went here with my fiance and her parents recently. The place was bustling, which is usual for a weekend brunch place. The problem, though, is that the staff are rude and unfriendly. I suspect that this has much to do with the complete lack of organization in the place.
Case in point:
We waited for about 20 minutes in a line that snaked around the interior of the waiting room, partially blocking busboys and waitresses who were trying to carry dishes into and out of the main dining area. This was frustrating for both customers and staff; customers were uncomfortable standing in a long line and staff were uncomfortable carrying plates (sometimes a bunch) through this congested line.
You could really see it in the faces of staff. Not a single person was smiling, which to me is a BASIC aspect of customer service.
Meanwhile, staff were not sitting customers at 6-7 OPEN tables in the immediate vicinity. For some reason, this place has reserved these for a "take out" part of their restaurant, which makes no sense. Why make customers wait in a line that makes servers' jobs that much more difficult? Why not seat some of the people waiting to dine in? At some point, there were people literally sitting and checking their cell phones at these tables, while the line continued to disrupt the flow of foot traffic coming into and out of the kitchen. Management must not care much about customers or staff, because everyone in this situations was frustrated and unhappy.
These are all unpleasant aspects of this place, but the real downside came in the form of a rude, passive aggressive hostess. After a long wait, we finally made it to the front of the line. The hostess signalled for a different parties to enter the dining area. A bunch of people walked in and we followed, thinking that we had also been queued into the restaurant (keep in mind that the floor was very congested and confusing and chaotic). Once we walked in, we realized that we had made a mistake and were yelled at and chastised by this hostess who started commiserating with a customer about us; she then told us we could leave saying, "There's the door" and "I think you should leave". And to top it all off, she said with the most passive aggressive smile, "Happy Mother's Day!"
I will never frequent this place again. At the end of the day, there are so many places where you can go for brunch that don't have a hostile and mean-spirited staff. Ownership should be ashamed that they haven't created an efficient way to seat customers. This is unfair to customers and staff, who were obviously very stressed out by the foot traffic in and around the kitchen. And, ultimately, ownership should think twice about hiring rude and mean-spirited people. Avoid this place and go somewhere that has a friendlier staff and a working model for sitting/serving customers.
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