The ABSOLUTE WORST!!!!!!! They obviously know nothing about customer service! If you do not like the public hire someone who does! The coffee is the worst oh and don't even get me stsrted on the fudge (overpriced and terrible) $7.99 for 1/4 lb? He gets you becuase there are no prices on the stale week old pastries! The owner is so rude! Word of advice.....you are sitting on a gold mine, hire some friendly smiling faces and stay behind the scenes......