They force feed you insurance upgrades. (BEWARE- IF you DO get insurance, just get the Loss & Collision, not all the other stuff they sneak in!!) Unpleasant check in, unfriendly at check out. CHARGE EXTRA if you return early. Adolescent like attendants (who are seldom at their posts) to pick up or deliver cars. Been here multiple times with wife. I'm done, bad experiences on too many occasions. I'm going back to Enterprise. WAY better service and BETTER RATES. (Just always a wait at Enterprise---I guess everyone else knows they're a better company too?)