Would have given 3.5 stars but I just couldn't bring myself to do a 4-star review on this place.
I've been getting takeout from here for a few years and at first would rate them a 5* for service, quality and food. Now, they've dropped in all those categories.
Used to be, you would call in your order and they would make it for you on the spot. It would be ready for pickup within 10-15 minutes or so, and their special parking for curbside pickup was super convenient. Food was fresh and delicious (my fave is the Evil Princess Thai Salad).
NOW it's certainly not the experience it used to be. Here's what happened today when I ordered lunch - what has happened every time I've ordered in the past 6-9 months or so....
I call in my order (EPT Salad with extra peanuts) and the girl on the phone says "We don't have any salads made yet." Ummmm... so, why not just go ahead and make one? BECAUSE they don't do made-to-order salads anymore. I am asked to wait 30 minutes because by that time all the EPT salads will be done. Even though this is an inconvenience (and pretty ridiculous really) I am willing to wait. She confirms my order and I remind her... extra peanuts please.
(Oh and BTW my associate's Pizzeria Chop Salad is ready anytime- so is that from yesterday then?)
And despite requesting extra peanuts from all three people at LGO I've dealt with today (including the girl bringing out my order) - no extra peanuts. *sigh*
My coworkers and I used to order from them weekly. So now instead every 4-5 months i hope to give them another chance but am just disappointed every time.
PS - they no longer carry Tammy Coe cupcakes (which are heavenly), even though the bakery is literally 3 doors down from them. They have subbed them with their own (again mediocre) baked items.