Every three or four months for the past eleven years, I gather up my courage and drive my aging 97 Saturn up to a local garage for an oil change. I sit quietly as I watch the mechanics lift my car into the air and look around underneath with a flashlight. My stomach rolls into a granny knot as the service writer grabs his clipboard as approaches me with the "list of things they found". I sigh as I grab for my wallet and spend nearly $300 for another oil change...
Then I found Lakewood Firestone. Rich and the crew are as nice as could be. They're not pushy and they appear to be honest when suggesting additional services. I've bought tires, a new radiator, brakes, a muffler and an alternator from them. They've shut off my infernal "Service Engine Soon" light with an oxygen sensor. Best of all, if the service on my car was going to take more than a reasonable amount of time - they've lent me a car so I could go about my day!
I still tense up when it's oil change time, but I know that Rich will give it to me straight and honestly let me know if any additional service can wait until another time. The Saturn just passed 100,000 miles and I'm due for an oil change again soon. I briefly thought of taking advantage of a coupon for a "Quick-Lube" place, but remembered how well I've been treated at Lakewood Firestone.
They've never given me a reason to go anywhere else.