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| - Lanz came out to the house to install a brand new sump pump we bought for our condo. Firstly, the office staff was incredibly friendly. The two young women I worked with (first to schedule the appointment, then to fix the accounting) were professional, sympathetic (we had a time-issue) and congenial.
The office staff helped me schedule a very quick appointment (within one week, I believe, of my first call). My immediate complaint, however, was that the staff could give me no indication as to what the service call would cost. They could only tell me what an hourly rate would be, but said that the technician who came out to the house would have to give me their estimate right there while he was in front of the project-at-hand.
In truth, that worked out to be my final complaint. Despite the fact that the technician was at the house for a little more than twenty minutes installing the pump, Lanz still ended up charging me $201 (despite being quoted $75/hr). I was told one service hour would be mandatory ($75), but beyond that, it would depend upon the work and the difficulty that was necessary.
I contacted the office as soon as I heard what we were charged (unfortunately I was unable to be at the condo when the work was performed, so my in-laws took over agreeing to the quoted price). The office staff tried very hard to correct the issue and after about a week, I was issued a refund check for everything but the original one-hour quote. I appreciated them handling the situation and doing so quickly.
Despite their few hiccups, I would still give Lanz 4 of 5 stars and would recommend their service to both family and friends.
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