First the nails techs, most are awesome and do a good job unless they are extremely rushed. What sucks about this place is the owner and the ladies at the front desk. Snooty snobby and not friendly or welcoming. They make you feel like they are doing you a favor. My biggest gripe? Twice they have made me pay upfront for my services before even starting on me. I've never experienced that anywhere else and I think it's very unprofessional and rude. I've also seen the way the owner and those young ladies at the desk talk down and are condescending to their technicians and its heartbreaking. I know they are very popular and busy so my little review won't mean much, but I'm never going back becuase I realized every time I leave there I feel crappy. I hope they change their ways for the sake of those workers