Terrible service... management is the clear issue as it is consistently bad no matter when you go.
Here is one example
During a night out on the patio drinking I ordered wings with the regular hot sauce. Bartender brings wings out almost 40 minutes later and tells me that they were out of hot sauce and that he gave me spicy Thai?? To provide context on the spectrum of hotness this is 4 levels of hot above the regular hot sauce. Confused, I look at him and say that I would have rather he told me and I would have ordered something else. He then looks at me with no emotion says "sorry" and walks away...
Keep in mind I had a $100+ tab ran on drinks with a friend. I was completely nice the entire night, so clearly I am confused as to what is happening. I refused to pay for them (didn't take a bite) and the manager went on to argue with me..
I will agree with many others that no matter what time or where you sit the service is just flat out terrible. Many residence in the area all say the same thing.. get your act together Carolina Ale House.