Our experience started out good. The salesman was knowledgable and friendly. Unfortunately, our good experience ended there. We bought our brand new camper in May. We took it out that weekend. The gray water tank leaked and the power converter wasn't working correctly. We understand there were going to be some glitches, so we brought it back to CW for diagnosis. They reported they would need to replace both the tank and the converter. Fine. They put it back together as they said it would take a while for the parts to come in. We were fine with that. We stayed at a site with full hook ups anyway. We went out one more time. We received a call asking to bring it back for the replacement parts to be installed the end of June. My husband brought it back and was told the converter was there, but the tank would be in July 11th and it could be picked up on the 13th. He called July 12th and was told the parts person we had been dealing with no longer worked there, so they had no idea what was going on. We then received a call stating the tank would be in on July 26th!!!!
We now have been making payments on a unit that we can't even use. My husband finally got someone on the phone July 12th and was told he would look into it and call back today (July 15th). No one called. My husband went down there to see what was going on. He told the service manager this was unacceptable that we have had our camper sitting there waiting on parts for this long. His response was, "You and 52 other customers." WTF? Seriously???!!! At this point, I don't even want the stupid thing. Their communication is HORRIBLE. Plus, they are doing NOTHING to make this right. Shame on you, Camping World. For a company that supposedly has their customers' best interests in mind, you are failing miserably. I will be sure to warn others NOT to buy here. I would recommend Little Dealer Little Prices. They might be a bit more expensive, but it's worth avoiding the B.S.