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  • As a teacher, I am part of B&N's educator discount program. I've never really had a good experience in their stores, but as a teacher, I need all the discounts I can get for my classroom. I needed an ESL book for my ESL students, and went there to buy one. When I got to the front, they informed me that this book was not covered under the discount. I explained why I needed it, and the girl just shrugged. When I asked to see which books were covered under the discount program, she shrugged again and said they had no way of knowing which books qualified for the educator discount. I asked to speak to the manager and she basically told me the same thing with the same uncaring attitude. I was not happy with their lack of empathy. To be honest, if they had apologized and explained why they had no way of knowing, I would have been understanding. However, they did not. They simply treated me like I was taking up their time and not an important customer. I went straight to Borders, found what I needed, and was even given a coupon to use by the staff there when I explained what had happened at B&N. I will never buy another book from B&N again.
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